ChinaCertify FAQs
[ General Info About The Guides ]
Q1. What do ChinaCertify guides contain? How many
questions are there in the guides?
Q2. Are the guides English version? Are the questions
of the ITcert worldwide the same?
Q3. What is the format of your products?
[ Order Related ]
Q4. How do I buy the ChinaCertify guides?
Q5. Is it secure to order online using credit cards?
Q6. Can I use a free email account like hotmail
or yahoo to receive my study guide order?
[ Delivering And Updating ]
Q7. How do you deliver the products and how soon
could I receive them?
Q8. What about your product updating policy? How
could I get the updates of the products?
[ Miscellaneous ]
Q9. Do you have any guarantee for the guides?
Will I get another exam if I fail the exams?
Q10. I need some guides which are not in your
product list. Will you produce them?
Q11. How could I contact you if your site is down
and/or your emails cannot be reached?
Answer to Q1.
The latest real exam questions and correct answers which you
can't find anywhere else. What you will have in your real
exams are exactly what you will have in the ChinaCertify guides
so the pass of the exams is 100% guaranteed.
The number of questions in the guides varies depending on
the specific IT certification exam question pools most of
which contain 100-500 questions. Please refer to the first
part of "ChinaCertify Industry-Best Products" and the last
part of "Latest News" for more details.
More details about the ChinaCertify guides: 1) Explanations
of the answers are available for most of our exams. 2) No cram notes are
available in the guides. However, you could download various
cram notes which contain exam core concepts for free from
some websites.
There is a policy of ChinaCertify not to disclose the accurate
details of various certification exam question pools publicly.
Accordingly, we will not disclose the exact number of questions
there are in the guides and when exactly the guides were updated
most recently, so please do NOT inquire. We do guarantee our
guides are updated as necessary and cover the most current exam
question pools.
Note: Due to some reasons, ChinaCertify.com states
that the questions in all the Microsoft certification guides
can only be regarded as the most realistic exam questions
available in the market. Our most competitive money back guarantee
still applies to all the Microsoft certification guides. Thanks
for your understanding.
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Answer to Q2.
At the present, we only provide the English version of the ChinaCertify
guides to all the customers. Yes, the question pool of any IT
certification exam is worldwide the same.
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Answer to Q3.
Adobe Acrobat PDF files. PDF is almost the industry standard
for distributing e-books. You
only need to download
the free Adobe Acrobat Reader to open and print
PDF files. No installation needed and no viruses involved.
We don't think it's a good idea to produce any test engine
for those questions. Why do we need to make things simple
to be so complicated?
The PDF files are encrypted and the contents can
not be copied and pasted into other files like MS Word Doc etc.
We can not send the guides in any other format other than the
current PDF. Thanks for your understanding.
Please do NOT use the earlier versions of
Acrobat Reader for our guides which probably can not be opened
or printed correctly by any earlier versions than ver. 7.0.
For some parts of the PDF files you probably need to amplify
the PDF to more than 150% to read the words or pictures more
clearly on the screen.
The guides you download are in zip format originally.
Zip files are "archives" used for distributing and
storing files. So you need an unzip
tool to extract PDF files from the zip files first
before being able to read the PDF guides with Acrobat Reader.
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Answer to Q4.
We offer the Secure Online Ordering System.
Orders are verified in real time and are secured
by 128-bit SSL. Once payment is confirmed you will be sent
a sales receipt from our payment processor instantly. You
will receive your guides within 12 hours from purchase. The
ordering system allows use of various credit cards including
MasterCard, Visa, Discover, American Express etc.
If you have any questions, feel free to contact us for further
information.
**IMPORTANT NOTE** Please be aware that Paypal*IT Solution
will appear on your credit card statement, not ChinaCertify.
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Answer to Q5.
Yes, it is safe to order online using a credit card. We have
a Secure Online Ordering System. Paypal Secure Sockets Layer
(SSL) software is the industry standard and among the best
software available today for secure online commerce transactions.
It encrypts all of your personal information, including credit
card number, name, and address, so that it cannot be read
as the information travels over the Internet. Our payment
processor provides secure transaction services that enable
Web merchants to accept and process real-time payments for
goods and services purchased over the Internet.
ChinaCertify does not process your payment so we can not have
your credit card number in any way. Also, on your credit card
statement, please NOTE: Paypal*IT Solution will be on your
credit card statement, not ChinaCertify.
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Answer to Q6.
Yes you can, please make sure that your free email has about
(5Meg) of free email space. Some of our product(s) are very
big which consist of diagrams and screenshots, that is the
reason why we say to have at least (5Meg) of free email space
upon delivery of our study guide(s). If you have not received
your product within 24 hours, please email us. Please be sure
to put a) Transaction ID b) Email used to order our product(s).
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Answer to Q7.
We send our product(s) to your email account in PDF or Zipped
format. We also send our guides with a link where you can
download our guide(s). You would receive an email with the
ordered products within 12 hours (generally 4-8 hours) after
you place the order.
If you don't receive this email within 24 hours
after you place the order. It is most probable that the email
you filled in the order form is wrong or it just does not
work properly, and then please contact us for help by providing
a 100% working email account and your phone number in the
email.
We can ONLY guarantee to deliver the guides
within 12 hours after you place the order. If you need the
guides urgently and can't wait at most 12 hours, please email
us immediately after placing the online order. Thanks for
your understanding.
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Answer to Q8.
we offer all of our customer's free updates for a period of
12 months from the date of purchase. If you purchase one of
our discounted bundles, we offer 18 months of free updates
from date of purchase.
When you're ready to take an exam, email us, we will verify
if there have been any updates to your product(s). If updates
have been made within 12/18 months of your purchase date,
we will immediately send you the updated study guide free
of charge.
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Answer to Q9.
ChinaCertify is proud to provide the best top-quality IT certification
questions in the market and we have the most competitive and
straightforward guarantee. If you fail your exam only ONCE
then you will get another product of your choice absolutely
free by sending back the photocopied fail transcript via email.
For the details of ChinaCertify's gurantee, please go to
the left "Guarantee"
column.
More than 99.5% of our customers pass the exams
at their first tries. So why the left 0.5% customers fail their
exams if the guides contain 100% real exam questions in the
most current question pools? Certification exam vendors update
the question pools sometimes. Although we try our best to keep
up with them, there is always a lag of the time when we could
know the vendors are updating the questions and we manage to
get the new questions. If unfortunately a customer takes the
exams during this lag time, he will probably fail. There is
no method we know which could reduce this 0.5% fail ratio ...
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Answer to Q10.
If the guides you need are not in our product list this
means we don't have them now. However we greatly appreciate
your suggestions which will help us know the needs of our
customers and provide a better service as a result. Please
email to us and we will seriously consider your any suggestions
although we can not reply to every mail.
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Answer to Q11.
Our main site www.chinacertify.com and the corresponding
emails ***@chinacertify.com are very stable. If you happen not
to be able to reach them please just try again some time later
and in most cases it will be OK. If you are sure that our main
site is down and will not be resumed in a short time, you could
contact us via our mirror site www.chinacertify.net and its
corresponding emails. The mirror site is located in a different
server from the main site, and the possibility that both sites
are down is almost none.
Note: Be sure to use the mirror site to contact us ONLY
when the main site is down and cannot be resumed in a short
time. Otherwise, the emails would be ignored.
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